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  1. #1

    Problems accessing WiFi

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    I have a variety of devices linked via Kasa and never had trouble with previous set-ups, including smart plug minis, but they are giving me fits right now.

    I have been trying to connect several new ones and I'm experiencing the same issue on all.

    I can get through the setup process until the very end, when I receive the normal "Almost done, we're connecting to your Wi-Fi" message. It NEVER can connect. I've verified it's attempting to connecting to the correct one. I've reset the plugs multiple times. I'm sick of messing with them at this point.

    Any ideas?

    My other plugs/items are working with no problems.

  2. #2
    All the new ones are with the problem? Have you made any changes on the router? I suggest to reset one of the old one to see if it can reconfigure successfully.

  3. #3
    1. Make sure you have entered the correct password. Forget home wifi on phone and reconnect to check.
    2. Change your router's wifi settings, such as changing wifi security or channel.
    3. If still no use, call support. Maybe your device need an update.

  4. #4
    Good questions. My other Kasa products work, including one mini plug. I can't get anything new to connect. Haven't changed WiFi password, haven't changed router or anything else.

  5. #5

    Same Problem Here

    Quote Originally Posted by JaneJetson View Post
    Good questions. My other Kasa products work, including one mini plug. I can't get anything new to connect. Haven't changed WiFi password, haven't changed router or anything else.
    I'm having the exact same issue here. I wonder if the TP-Link servers cannot keep up with the traffic from all of the smart plugs given as Christmas gifts??? I'm going to try again late this evening when there should be less traffic.

  6. #6
    Junior Member ttman21 is on a distinguished road
    Join Date
    Dec 2017
    Posts
    1
    Same problem. I got a 2-pack of HS105 today from Amazon. Installed first one on a lamp, no problem. Second one, the Kasa app finds the Plugs wifi address, and I change to that address in Settings, then I return to the Kasa app. I enter my wifi and password, but it won't connect to the plug.

  7. #7
    Junior Member ksmith95 is on a distinguished road
    Join Date
    Dec 2017
    Posts
    1
    We are having a similar problem. We were able to setup 2 of our smart plugs, but the other 3 are getting the message saying the installation failed. Has anyone found a resolution to this?

  8. #8

    Solved???

    I think the problem is on TP-LINK'S end. After a few hours I was going to try the setup again & after launchingthe app I noticed it already had my outlet successfully setup.

  9. #9
    I'm having the same issue it goes through the setup process and at the end it says it can't connect to device... Very frustrating. Are there any updates on the next steps to try and resolve this?

  10. #10
    Junior Member Dynamite is on a distinguished road
    Join Date
    Dec 2017
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    1
    Is there a resolution to this? HS100 runs through the connection process, then tells me my wifi password is wrong. It isn't wrong.

    Tried setting it up by installing the app on another phone, but this one won't even find the plug when trying to install.

    Complete waste of money and will be sending this piece of tosh back if I can't sort in the next couple of days.

  11. #11
    Yeah same result for me I woke up this morning and mine was connected as well... Must be on their end.

  12. #12
    I still can't get any of my new smart plugs to work. Can an administrator help? I need to get this issue resolved.

  13. #13
    Quote Originally Posted by JaneJetson View Post
    I still can't get any of my new smart plugs to work. Can an administrator help? I need to get this issue resolved.
    Have you tried with other smart phone?
    How about take smart devices closer to your router?
    If still no success, try to update the FW manually.

    Please have a windows computer to follow the instructions:
    1.Make Sure the computer and the smart plug are connected to the same router/modem.
    2.Donwload the firmware http://static.tp-link.com/iotUpgradeTool_V1.0.zip to the computer and extract it
    3.Click and run the main.exe
    4.Click scan button to find the devices on your local network(may click again if your device is not found)
    5.Select your device by click it in the devices list box
    6.Click upgrade button to start the upgrade procedure
    7.The upgrade result will shown in the below log window and progress bar

    After that, try to reconfigure them again.


 

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