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  1. #1
    Junior Member CompOnce is on a distinguished road
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    Jul 2017
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    Kasa not logging in after update?

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    I updated Kasa on my Android phone, and now when I try to login to the Kasa app it keeps coming up as "Guest". I made a new account and it logged in but when I logged out and tried my primary one, then it would not login, so I tried the new account and it will not login, so I am only with "Guest"

    Any help would be great. Thanks

  2. #2
    reinstall kasa

  3. #3
    This is happening to me as well....on two different phones.... it takes id/pwd and returns to app but Home shows guest logged in and anything requiring access when logged in (i.e. remote control) prompts for me to log in. Rest password, uninstalled and reinstalled app....still same behavior.

  4. #4
    Since nothing received from Support e-mail or on this forum (as of yet) I started my own investigation.

    Looking on: https://apkpure.com/kasa-for-mobile/com.tplink.kasa_android I could see that version 1.7.8.644 (644) for Android 4.1+ (Jelly Bean, API 16) introduced this change:
    We have enhanced Kasa account credential encryption on users smart phone.

    Since my issue was login related I decided to uninstall and load the version prior to 1.7.8.664 which was: 1.7.7.638 (638) for Android 4.1+ (Jelly Bean, API 16)..... following this login was fine.

    Now that I know what version works I am going to work through each upgrade to identify which one actually breaks the login.

  5. #5
    Confirmed...

    1.7.7.638 (638) for Android 4.1+ (Jelly Bean, API 16) - Ok
    1.7.8.644 (644) for Android 4.1+ (Jelly Bean, API 16) - Breaks the login.

  6. #6
    The latest version for android is 1.7.10. Does anyone have the same issue on the latest kasa app?

  7. #7
    Quote Originally Posted by Anton L.Z. View Post
    The latest version for android is 1.7.10. Does anyone have the same issue on the latest kasa app?
    Google play has 1.8 as most current... https://play.google.com/store/apps/d...k.kasa_android

  8. #8
    Quote Originally Posted by UncleJohnsBand View Post
    Google play has 1.8 as most current... https://play.google.com/store/apps/d...k.kasa_android
    Okay, good to know. Can you login the 1.8 version?

  9. #9
    Quote Originally Posted by Anton L.Z. View Post
    Okay, good to know. Can you login the 1.8 version?
    No....the latest version that works for me is 1.7.7.638. This issue is on two phones both are galaxy s4's

  10. #10
    I think the new released version solve the issue already

  11. #11
    No.....current 1.8 version does not correct....logged a ticket with support and provided my findings which they said they would send on to developer. Have not heard anything back and it has been about a month now. I keep watching for a newer release to try but 1.8 was last release which is from 8/23/17.

  12. #12
    I think you can contact them once more. Otherwise I guess you have to wait for the next update.

  13. #13
    Name:  Kasa app.png
Views: 0
Size:  3.7 KBcan you share the info with me for beta record. You can try beta firmware attached: http://bit.ly/2xVGCxD

  14. #14
    Quote Originally Posted by TP-Admin View Post
    Attachment 6164can you share the info with me for beta record. You can try beta firmware attached: http://bit.ly/2xVGCxD
    Thanks...this beta is letting me.log in without issue! Sent PM with requested info. Thanks for fixing!

  15. #15
    Junior Member seva is on a distinguished road
    Join Date
    Oct 2017
    Posts
    1

    Unhappy Same problem

    Hello.

    Having the same problem with the Kasa App. Tried to wipe app's data, reinstall the app, register a new user - nothing worked.

    I noted that when i enter a wrong password, it gives the proper error.

    Also, when my email was not confirmed, the app let me in. But after I confirmed the email, kicked back to guest mode.

    Can't change the device to remote control. This is frustrating.


 

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