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  1. #1

    Archer C5400 parental control problem

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    I have upgraded my Archer C5400 to firmware 170630 and found out that's a total disaster. I cannot add any profile for the parental control function. It appeared red colour for the options. Please advice.

  2. #2
    I am also unable to Add a parental control....I get through the little wizard, hit save, and all the all the fields turn "red", with no message informing me what it is that I might have done wrong....so yeah, that's no good.

    2 Weeks after a firm-ware upgrade release (if 20170630) and not fixed? And how on earth could something this simple get through the QA of their release processes...? So maybe TP-Link doesn't actually have any QA on their release processes...?

  3. #3
    "I have upgraded my Archer C5400 to firmware 170630 and found out that's a total disaster. I cannot add any profile for the parental control function. It appeared red colour for the options. Please advice."


    I can confirm I am having the same exact problem. I cannot save profiles.

  4. #4
    i can add a profiles and save it. Maybe the time is conflict, anyone show us the setup process picture? also red color options. do not backup the old settings

  5. #5
    Just like this.
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  6. #6
    Maybe that's why they pulled the link to 170630 from the website. Because of this.

    I don't use parental conrols (yet....son is only 3). Apart from that, I'm over the moon with 170630. Most stable one yet for me.

  7. #7
    hi

    zeuscho, did you restore the old settings backup to this router? if so, reset this router to factory default and try again.


  8. #8
    to zeuscho,i am not following you, any problem with the red color? but you can save it,right? if you can't save it, what error message? try another web browser

  9. #9
    Once I click save, the font colour for settings just turn red and nothing happened. And the settings not saved.

    Quote Originally Posted by uutommi View Post
    to zeuscho,i am not following you, any problem with the red color? but you can save it,right? if you can't save it, what error message? try another web browser

  10. #10
    I tried most of the browsers: Chrome/Firefox/IE...... but seems are the same result. (clicked save -> settings turn red with no error message).

  11. #11
    Actually this is my brand new router with default settings. Just preformed an upgrade before use. I'm not expected it will getting worse after that.

    Quote Originally Posted by Anton L.Z. View Post
    hi

    zeuscho, did you restore the old settings backup to this router? if so, reset this router to factory default and try again.


  12. #12
    Same thing here. Just out of the box, did an upgrade, and have the same issue. I was thinking it was because I cannot get the upload speed test to finish. Sounds like maybe a bad firmware version

  13. #13
    Quote Originally Posted by zeuscho View Post
    Once I click save, the font colour for settings just turn red and nothing happened. And the settings not saved.
    This is my exact same experience using two different browsers and 2 different PCs. The documentation says the times are optional but... The timelimit and bedtime turn red whether they are enabled or not.Name:  tplink frmware.png
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    Clicking save merely gives the processing wheel icon for a second and returns to this page with the red fonts as you see them.

  14. #14
    Solved!!! I went through the same problem as you were facing, creating
    profile and no luck until I tried the following. Keep in mind that the following
    procedure will erase all your settings from your router: (ie: router name, passwords, etc.)
    but if you follow all steps, you will recover them back with the exeption that you will need
    to create the parental control profiles. It worked on Archer C5400.


    1. Login to your router
    2. click on the Advance Tab
    3. Scroll down to System Tools
    4. On System Tools, click Backup & Restore
    5. First, click on backup (Save a copy of your current settings.) This step is optional.


    It will create a file backup-Archer_C5400-2017-xx-xx.bin where the xx are the date.


    As you already lost all of your parental control profiles you will need
    to create them again.


    6. On the same screen Backup & Restore, go down to Factory Default Restore.
    WARNING! Click ONLY the Restore button. This will restore your router to the
    factory defaults, but will keep your login settings to your router.


    Once you finish, login again using your email and password credentials. From here,
    you need to setup your router settings again or restore them with the backup file you created.

    It did work for me. Hope it works on yours as well, and all other facing this. As you can see I have the latest firmware.

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    Last edited by go720er; 07-18-2017 at 17:13.

  15. #15
    Quote Originally Posted by portlal2poe View Post
    I am also unable to Add a parental control....I get through the little wizard, hit save, and all the all the fields turn "red", with no message informing me what it is that I might have done wrong....so yeah, that's no good.

    2 Weeks after a firm-ware upgrade release (if 20170630) and not fixed? And how on earth could something this simple get through the QA of their release processes...? So maybe TP-Link doesn't actually have any QA on their release processes...?
    On the Backup & Restore screen of your router web page, go down to Factory Default Restore. Click ONLY the Restore button. This will restore your router to the factory defaults values, but will keep your login settings to your router.

    Once you finish, login again using your email and password credentials. From here, you need to setup your router settings again. Then you should be able to add parental control profiles. I did it on my C5400 and worked just fine. I now can add, edit or delete any profiles I want. Hope this works for you.


 

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