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  1. #1

    HS100 Newbie - and confused

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    OK, Let's start from the beginning

    I have TWO HS100s and a wifi network with TWO SSIDs (one is secured, one uses MAC filtering - I use the first with my HS100s and the second with my iDevices)

    When I configured the HS100s they worked FLAWLESSLY and Alexa can see both of them

    BUT, over a couple of days, I noticed that they kept appearing to go "offline" - only to reappear again 10-20 minutes later - without ANY intervention on my part

    I wondered if their IP addresses were "timing out" so I changed my DHCP server to assign STATIC IP addresses to them

    That may have helped (it's early days yet) BUT, even though I know their IP addresses (and they show up in a network scan on my iPad) I can't ping them reliably either. Sometimes they are there, but more often I get "Destination Host Unreachable" which makes no sense

    ANY advice would be appreciated.

    One question that bothers me (and I am sure the answer must be no) - "Now I have configured them with static IP addresses, do I need to go through setup/registration again??)

    Thanks all

    These are SO smart when they work, it's really frustrating when they don't

    Phil G

  2. #2

    Angry

    I have now reflashed to the latest firmware (as suggested by TP-Link support)

    Things seems better, but the switches are still appearing to be disconnected at random times, and then they connect again - on their own

    Also, pinging their IP addresses is VERY hit & miss (more often I get "destination host is unreachable" as opposed to a reply or a time out)

    This is SO frustrating

  3. #3
    Quote Originally Posted by philguk View Post
    I have now reflashed to the latest firmware (as suggested by TP-Link support)
    Things seems better, but the switches are still appearing to be disconnected at random times, and then they connect again - on their own
    Also, pinging their IP addresses is VERY hit & miss (more often I get "destination host is unreachable" as opposed to a reply or a time out)
    This is SO frustrating
    have you told TP-Link support about this? they should reply if you update to them.

  4. #4
    "destination host is unreachable" is often a problem with your network vs a timeout which can be either. You can confirm by restarting your router and any extenders and trying again.

  5. #5
    My issue has been escalated by TP-Link - so I am waiting to hear from the next level

    My network is somewhat extensive compared with a typical home LAN I suspect, but these are the ONLY devices I am having challenges with. Everything else works just fine

    I did wonder if my router/firewall maybe somehow at fault, but the fact that I cannot ping the HS100s from inside my network is highly suspicious. They DO respond to ping for about 10 minutes after powering up, but then they seem to sulk - never responding to ping again, and intermittently appearing ON line then OFF line

  6. #6
    what is the signal strengthen on the plug? move the plug close to router?

  7. #7
    They are currently pretty close to the router, but eventually will have to be further away (they need to be close to the appliance I want to use them with!)

    Currently they report -42dB - is this good or bad? (is a lower or a higher number better??)

  8. #8
    Smaller is better. This is a good number.


 

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