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  1. #1

    Sory this device is not responding...

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    It appears to be be some kind of mass outage, problems with getting echos to talk to devices.... anybody know what's up?

  2. #2
    Junior Member
    Join Date
    Mar 2017
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    1
    Can't find a thing on it. I have 3 HS100s and 2 HS200 which worked perfectly up until tonight. Now my Echo Dot says either "device not responding " or "that command does not work with this device" Seems a lot of people are experiencing the same problem.

  3. #3
    Junior Member
    Join Date
    Mar 2017
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    1
    Wish I did. When I left for work (approx. 0800 US Eastern), they were responding to my Echo Dots without issue, using the Kasa Skill. As they have since I first started installing them (60 days ago +/-) Got home this evening (approx. 1700 US Eastern), and they were almost completely unresponsive. Disabled Kasa Skill, now it will not log back into Amazon account. Kasa still controls the lights by itself.

    I'm wondering if it's a "leftover" from the Amazon outage earlier this week. Fix one bug and introduce two more - which crop up at less than desirable times.....

    Echo Dots appear to have no other issues (at least for me) other than this one.

  4. #4
    Junior Member
    Join Date
    Mar 2017
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    I agree, nothing makes sense. I suspect a firmware upgrade but I don't know which device may have gotten it. I can control the devices locally, but not with Alexa. But the devices behave strangely - when I tried to turn Remote off and on, they get errors, and either the KASA app or the devices report that they don't have network. But clearly they do since I can control them, and the network lights are green. I'm thinking something on the TP-Link side of things.

  5. #5
    Junior Member
    Join Date
    Mar 2017
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    1

    Device not responding - Outage

    I agree with you.
    I see my two smart plugs register to my wireless network, receive IP address, can ping, but IOS app and Alexa wont recognize.

  6. #6
    Junior Member
    Join Date
    Mar 2017
    Posts
    2
    Same here very frustrating as I just set up several more and bought some.

  7. #7
    Junior Member
    Join Date
    Mar 2017
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    1
    I'm having the same issues, when trying to reauthorize alexa to kasa, I keep getting server internal error and it's not getting in.

  8. #8
    Junior Member
    Join Date
    Mar 2017
    Posts
    2
    I've had the problem all day 3-2, and it was the same all day 2-28.

  9. #9
    Noticed same problem, but no idea what's up....or what's not.
    Some devices went online for a short time, but then went back to local.

  10. #10
    Junior Member
    Join Date
    Mar 2017
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    2
    I've had the problem all day 3-2, and it was the same all day 2-28.

  11. #11
    Notice from TPLINK

    02 March 2017
    We recently learned that users are experiencing an issue when using the Kasa app remotely and/or with Amazon Alexa Voice Control. Users are reporting receiving these error messages:
    • “503 Service Temporarily Unavailable”
    • “Server internal error”
    • Amazon Alexa voice control error stating, “Sorry, the device is not responding. Please check its network connection and power supply.”
    Our smart home team is working diligently to identify and resolve this issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
    Thank you for your patience.
    TP-Link

  12. #12
    Junior Member
    Join Date
    Mar 2017
    Posts
    1
    Here is message on Live Chat page:
    Currently, our Cloud Server is temporarily down, then you may have an issue with our Smart Home products, including Smart Plug, Smart Switch, Smart Bulb and Cloud Camera. Right now our engineers are working on it, it will be fixed in 4 hours. So sorry for the trouble caused, and thank you for your understanding.

    In addition, a message was sent to Kasa users that remote access through Kasa via TP-Link Cloud is down and not responding. Various error messages are being received and they are working on it as indicated above.

  13. #13
    Complaints stacking up on the Kasa skills page: https://www.amazon.com/TP-LINK-Kasa/dp/B01EIQX6Y8

  14. #14
    Members
    Join Date
    Aug 2016
    Posts
    70
    The issue has been fixed urgently...guys please check that again :-)

  15. #15
    Junior Member
    Join Date
    Mar 2017
    Posts
    1
    Still not working again for me.


 

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