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  1. #16

    Red face TP-Link Reply

    I received a reply to my post of not being able to use the smart plug and get on the webpage to see what was going on. they have replied with this message.
    Dear Kasa User:

    We recently learned that users are experiencing an issue when using the Kasa app remotely and/or with Amazon Alexa Voice Control. Users are reporting receiving these error messages:
    • 503 Service Temporarily Unavailable
    • Server internal error
    • Amazon Alexa voice control error stating, Sorry, the device is not responding. Please check its network connection and power supply.
    Our smart home team is working diligently to identify and resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. We will email you again when we have an update.

    We will also update this FAQ on our website with new information as it becomes available. You may email the Kasa Support Team with questions.

    Thank you again for your patience.

    Sincerely,

    TP-Link

    My Alexa has been able to work with the commands I have set up again.

  2. #17
    Any update on this issue. I got a few TP-Link wall plugs (installed) and light switches (not installed). My amazon echo experience is random. It works sometimes and doesn't work the other time. It is not too reliable. I am thinking if i should return all my light switches. Any workaround or firmware update will fix the issue? Thanks so much

  3. #18
    Everytime i see this happens, i went to kasa app and go to the device setting of the plug. I tried disable and re-enable it, it returns with the following message:
    Remote Control Disabled Remote control is disabled because the device belongs to a different account.
    How can this belong to a different account?

  4. #19
    I have 2 plug ins and every couple days they drop the connection and when I start the set up again I notice that they are finding the Wifi of a neighbor that is quiet a distance away and the router is just in the other room. My husband was totally frustrated last night and told me that we just may have to quit using these. I'm the one who has to fix them and if I happen to not be home they will be useless to him. At this point I probably can't return the plugs for a refund.

  5. #20
    Are you sure it's not a problem with your router? Just for yucks, try a different channel.

  6. #21
    I have been talking to the support. They suggested me to upgrade the firmware which i did. But that doesn't solve the issues. In my case, my smart plugs were always connected to the wifi network cuz i checked from my router page and ping test. I know the problem is for some reason the device would automatically disabled the remote control. Everytime i get the TP-Link isn't responding, i went in the kasa setting page for the device, it always show disable and no reply from server

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  7. #22
    Looks to me like you've used a different account when you installed the devices that what you've used on this phone/tablet. You could try to reset the TP Link devices, then logout or re-install the app, and this time be sure to use the same account for the app. You'll probably need to logout/reinstall on any other handheld devices you're using.

  8. #23
    Quote Originally Posted by Cdbma View Post
    Are you sure it's not a problem with your router? Just for yucks, try a different channel.
    I don't have a clue how to do that but I'll try to locate the paperwork. It's just weird that it will work for awhile and then drops connection and finds neighbors connection which is so much further away. Thank you!

  9. #24
    Quote Originally Posted by MikeP_AutomationManager View Post
    Looks to me like you've used a different account when you installed the devices that what you've used on this phone/tablet. You could try to reset the TP Link devices, then logout or re-install the app, and this time be sure to use the same account for the app. You'll probably need to logout/reinstall on any other handheld devices you're using.
    Thanks MikeP for your comment. But I only installed on one iphone only. I don't have tablet or another phone to install it with. I did access the cloud tp-link account but it doesn't show any devices. All tp link smart plug and switch only supported by kasa app.

  10. #25
    Quote Originally Posted by huiraym View Post
    Thanks MikeP for your comment. But I only installed on one iphone only. I don't have tablet or another phone to install it with. I did access the cloud tp-link account but it doesn't show any devices. All tp link smart plug and switch only supported by kasa app.
    No problem. It might be a tplink cloud or app bug, or someone reconfigured or reset your devices, or you've accidentally created two accounts. Still the same suggestion - reset your tplink devices and reinstall the app on that iphone, then make sure you use that new account throughout. The problem still appears to be the account your devices were configured to use is different from the one that you're trying to access them from using your iphone.


 

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