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  1. #1

    Message says "Device is bound to another user account"

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Newbie here. I successfully set up one device (called Plug 1). Tried setting up a second device (called Noise Machine). Device is set up but when I tried to enable remote control, I received a pop-up message stating "Remote control disabled. This device is bound to another user account".

    What am I doing wrong? I can't tie it to Alexa unless I can get remote control enabled.

    Thanks in advance.

  2. #2
    I got this error at one point in setting my Smartplugs up. However, I did actually have them tied to my first Kasa account, which I then made a second account. I got rid of it by doing a Factory Reset on the plug. I would suggest when you set the Smartplug up, make sure your Smart Device is on the same network you are putting the Smartplug on.

  3. #3
    I've just bought an HS110 second hand. I've set it up as per the instructions and have Local control via my Android phone. However, I need Remote Control to use Alexa.
    When I set the Remote Control to ON, I get the message "This Device is bound to another user account. We cannot activate the remote control function on this device through your account. You can perform a factory reset to remove account association".

    I have tried Factory Reset several times, but I still get the same message when I set up the plug again.

    Is there any other way to unbind the account?
    Is there any other way to factory reset the plug beside the 10 second hold of the top button?

    Suggestions please!

  4. #4
    Junior Member rnzf00 is on a distinguished road
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    Mar 2017
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    having the same issue - anyone have any ideas?

  5. #5
    Junior Member DH1981 is on a distinguished road
    Join Date
    Mar 2017
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    "Remote Control is disabled because the device belongs to a different account."

    Did anyone get a resolution to this? No matter what I try, I can never activate Remote Control: "Remote Control is disabled because the device belongs to a different account."

    Any help would be greatly appreciated!

  6. #6
    Same thing here. Does anyone monitor these forums? I have also done several Factory resets, and removed the smart plug from my account. But it still says that it is bound to another account when I try and set it up again.

  7. #7
    Same message here with my HS105. Have factory reset several times, no effect. Drops connection often and loses remote control until I unplug and plug it back in. Useless as a remote control plug.

  8. #8
    Please contact the technical support team by email or hotline, and provide the model, MAC address and SN of your device. http://www.tp-link.com/en/support-contact.html
    We will help unbundled your device to the previous cloud account, then please reconfigure it.

  9. #9
    I did what they recommended, but TP Link was unable to disconnect my plug from the other account. I have been waiting for tech support for about a week to contact me for another way to disconnect my plug.

  10. #10
    That's a bit disturbing... so getting a device that'd been returned or buying/selling one on ebay might be a problem! I would have thought that resetting the device and then perhaps resetting the app on your phone would have disconnected it - this is not the case? Would you mind letting us know how they resolve the problem?

  11. #11

    Anybody get this fixed?

    How have people fixed this issue? I'm having it now have tried a couple of factory resets but I still can't control my plug remotely.

  12. #12

    Possible solution

    Quote Originally Posted by mp3Ireland2 View Post
    How have people fixed this issue? I'm having it now have tried a couple of factory resets but I still can't control my plug remotely.
    I got mine working, i installed the app on another device and eventually it worked, after i was installing it on a third device, it seemed to work then on the second one, i'm not really sure what the solution is but just something for people to try!

    I'm still having trouble updating firmware on two of my plugs, they are the same hardware model as the third plug I have but the third plug has a higher firmware number.
    I got a link to some windows software in my request to customer service, which should upgrade firmware, but this didn't find any plugs on my network :-(
    http://static.tp-link.com/iotUpgradeTool_V1.0.zip




  13. #13
    When "Remote Control is disabled because the device belongs to a different account"pops up, try these:
    1. If you have configured it with another account, log onto that account to telete the device http://www.tp-link.com/en/faq-1351.htmlthen reconfigure it under the new account.
    2. Perform a factory reset.
    3. Provide the S/N & MAC address of the device together with your KASA account (email address) to support@tp-link.com , ask their cloud administrator to manually unbind the device.

  14. #14
    Mine (HS105) has sorted itself out and is working well now. I initially installed and ran the Upgrade Tool; it updated the firmware to a version beyond what the Kasa app would install. My HS105 is now at 1.2.9 and I've had no issues connecting to and controlling the plug remotely. Scheduling and running events always worked properly and now that I've had no recent problems with remote connection I'm quite happy with the device. Hope you can get yours sorted out too.


 

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