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  1. #46
    I think the speed of the Internet connection in the place where the camera is installed is not sufficient enough to provide correct work of the device. Please try to lower the resolution of the camera (try to choose the lowest possible resolution), as Primary and Secondary DNS Addresses please use 8.8.8.8 and 8.8.4.4

  2. #47
    Hi, what ROUTER have?

    1 Offline Solution: http://forum.tp-link.com/showthread....h-cloud-server

  3. #48
    Junior Member
    Join Date
    Dec 2016
    Posts
    2
    Quote Originally Posted by agaspard View Post
    Hello...Im from Argentina, I bought 2 tp lin ip cameras and i have the same problem...they work ok for one aprox. and then go offline. I reset them and a tp link extender and go online. I ve a log from one of them, and the unique thing I see is that a change of time

    ################################################## ###############
    # NC200(UN) System Log
    # Time = 2016-8-24 22:33:50
    # H-Ver = 1.0 : S-Ver = 2.1.7 Build 160315 Rel.27420
    # L = 192.168.0.4 : M = 255.255.255.0
    ################################################## ###############


    DateTime Level Module Msg
    [2014-08-08/00:00:08] INFO Session Load Session Config Success
    [2014-08-08/00:00:08] INFO Session Init Session OK
    [2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
    [2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
    [2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
    [2014-08-08/00:00:10] INFO Button start Button Module OK
    [2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
    [2014-08-08/00:00:10] NOTICE VideoControl start stream server
    [2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
    [2014-08-08/00:00:11] NOTICE Session ttl thread started
    [2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
    [2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
    [2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
    [2014-08-08/00:00:11] INFO Button Setting Led to ON
    [2014-08-08/00:00:11] INFO Wireless receive wlan connected mesaage, type is 0.
    [2014-08-08/00:00:12] INFO Button Setting Led to ON
    [2014-08-08/00:00:16] INFO NetSwitch new lan ip : 192.168.0.102.
    [2014-08-08/00:00:16] INFO NetSwitch new lan gw : 192.168.0.1.
    [2014-08-08/00:00:01] INFO MyLog init module MyLog OK
    [2014-08-08/00:00:03] ERROR VideoControl streamd not running
    [2014-08-08/00:00:03] INFO DateTime init DateTime Module OK
    [2014-08-08/00:00:03] INFO Button init Button Module OK
    [2014-08-08/00:00:07] INFO Wireless Turn off apcli0!!!
    [2014-08-08/00:00:08] INFO Wireless Turn on apcli0!!!
    [2014-08-08/00:00:08] INFO Wireless init Wireless OK.
    [2014-08-08/00:00:08] INFO NetConfig init NetConf OK.
    [2014-08-08/00:00:08] INFO NetSwitch init NetSwitch OK.
    [2014-08-08/00:00:08] NOTICE VideoControl VideoContrl init finished
    [2014-08-08/00:00:08] INFO UserManage init module UserManage OK
    [2014-08-08/00:00:08] INFO Session Load Session Config Success
    [2014-08-08/00:00:08] INFO Session Init Session OK
    [2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
    [2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
    [2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
    [2014-08-08/00:00:10] INFO Button start Button Module OK
    [2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
    [2014-08-08/00:00:11] NOTICE VideoControl start stream server
    [2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
    [2014-08-08/00:00:11] NOTICE Session ttl thread started
    [2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
    [2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
    [2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
    [2014-08-08/00:00:11] INFO Button Setting Led to ON
    [2014-08-08/00:00:12] INFO Button Setting Led to ON
    [2014-08-08/00:00:14] INFO Wireless receive wlan connected mesaage, type is 0.
    [2014-08-08/00:00:21] INFO NetSwitch new lan ip : 192.168.0.4.
    [2014-08-08/00:00:21] INFO NetSwitch new lan gw : 192.168.0.1.
    [2014-08-08/00:00:23] INFO DateTime time changed
    [2016-08-24/19:47:03] ERROR Cloud unknown passthrough command.
    [2016-08-24/19:47:07] ERROR Cloud unknown passthrough command.......when I reset the camera it takes the correct time.I dont know why it has the time of 2014
    lograste solucionar el problema ? yo aparte de tu problema no hay forma de hacerla funcionar en el ispy de forma remota.

  4. #49
    Junior Member
    Join Date
    Dec 2016
    Posts
    1
    I solved the problem by reducing the resolution. I don’t understand why I had to do this. I have a 100 Mo connexion…

  5. #50
    Quote Originally Posted by whitefort View Post
    Region : Ireland

    Model : NC200

    Hardware Version : V1

    Firmware Version :

    ISP :


    Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.

    Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.

    Is there anything I can do to prevent the camera going offline so often?

    Thanks.

    I found that for example, in my case, the problem was that i had installed a wifi extender.....tp link....when i turn it off.....proble, solved.....never more had the problem with the cammera going off line

  6. #51
    Get it checked from the professional, problem will certainly solve.
    Software Professional

  7. #52
    Junior Member
    Join Date
    Feb 2017
    Posts
    2
    THe same problem with NC 450...the camera goes offline


 

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