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  1. #1

    Camera continually goes offline

    Region : Ireland

    Model : NC200

    Hardware Version : V1

    Firmware Version :

    ISP :


    Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.

    Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.

    Is there anything I can do to prevent the camera going offline so often?

    Thanks.

  2. #2
    Administrator
    Join Date
    Mar 2012
    Posts
    386
    Thanks for the feedback.

    Our support engineer will follow this case with you through email.

  3. #3

    offline

    Hi i have exactly the same problem, after a couple of hours the camera goes offline, already reset the camera, and the problem persist.

    Thanks

    Quote Originally Posted by tplink View Post
    Thanks for the feedback.

    Our support engineer will follow this case with you through email.

  4. #4
    Did you read the article here?
    http://www.tp-link.com/en/faq-911.html

  5. #5
    Hello.


    After the automated firmware upgrade, the camera has problems, disconnecting randomly after a day. I need to pool out the power and put it back, then it's working again.

    I can't be at home to reset everytime the camera, it's useless this way.

    Everyhing was fine until last update.

  6. #6
    Hello.

    I bought the tplink camera nc200 a few months ago and everything worked properly.
    I could always connect through my cloud without any problem.

    After the automated firmware upgrade, the camera has problems, disconnecting randomly after a day. I need to pool out the power and put it back, then it's working again.

    I can't be at home to reset everytime the camera, it's useless this way.

    Everyhing was fine until last update.

    Please post the message !!!!!!!!

  7. #7

    Unhappy Same problem

    Every other day my cam goes offline - I have to connect it to the router everytime, to reinstall the connection.'
    This is realy annoying.

  8. #8

    Same problem here since NEW UPDATE: PLEASE FIX NOW

    Quote Originally Posted by Betina View Post
    Every other day my cam goes offline - I have to connect it to the router everytime, to reinstall the connection.'
    This is realy annoying.
    Same problem here. Ever since the new firmware "update" the cameras have started to act crazy. They go offline randomly and sometimes come back SPONTANEOUSLY and on other times will stay offline UNTIL I power them off then on. This is insane and crazy. Initially I thought my camera was bad but ALL THREE CAMERAS in my house are offline right now (together). This has to be a firmware problem which needs to be rectified NOW. Otherwise these cameras are just a waste.

  9. #9
    By the way the problem is with BOTH the iOS app (latest version) and the tplinkcloud.com website


    Quote Originally Posted by Betina View Post
    Every other day my cam goes offline - I have to connect it to the router everytime, to reinstall the connection.'
    This is realy annoying.

  10. #10
    Same problem here with my 2 cams
    Its the Cam(NC200) in some way...
    Thought it was signal strength to start with, put one up 3 feet from my router. still disconnects
    and thought it was something with lease time(router ip adress), but no !
    maybee a bad power supply ? or a "bad" wifi chip used ? could be something in the firmware ?
    havent heard people using cable having this problem !

  11. #11

    Has to be firmware

    The problem HAS to be the firmware. Why? Because
    1. The problem started after the new firmware upgrade
    2. It's happening with multiple cameras at the same time. All three of my cameras are brand new bought within a month. So it can't be the camera's wifi chip

  12. #12
    I have the same problem with my NC200. And my NC220 don't work now...

  13. #13
    .
    Last edited by boggyboggy; 12-15-2015 at 11:12.

  14. #14

    NC200 Offline

    the latest firmware update for the nc200 is just bad

    my NC200 cameras goes offline as and when they like, which is most distressing

    please fix this ASAP

  15. #15
    Your NC220 doesn't work? we all offline problem occurs on NC200.


 

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