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  1. #1

    TL-ER604W Randomly Locking Up

    Region : UnitedStates

    Model : TL-ER604W

    Hardware Version : V1

    Firmware Version : 1.1.0 Build 20141031 Rel.32628s

    ISP :


    Firmware Version: 1.1.0 Build 20141031 Rel.32628s
    Hardware Version: TL-ER604W v1.0

    I bought this router in early November. Around Christmas it completely locked up, had to unplug it. Has happened twice since then, the most recent time, a few minutes ago, I confirmed it was the router, could still access other stuff on my local network but could not access the router's web interface. I have the wireless turned off, only using it as a wired router.

    Already on the latest firmware so not sure what else I can do. Open to any ideas.

  2. #2
    That is very strange. I have not experienced anything like this before. If you have the latest firmware make sure that after you upgraded it you did a factory restore and reconfigured it from scratch. After that then we can troubleshoot.

  3. #3
    As i wrote to my threat, this is happening to me after connecting on the router with VPN (PPTP) Web interface is not responding, Does not answer to dns queries and telnet stops responding too.

  4. #4

    Delays

    Sorry for taking so long to get back to this...

    I did as you suggested, factory reset it then reconfigured it. Didn't help. It locks up every few days now.

    On my recommendation a friend had bought one before this issue started, theirs is locking up too, but not as frequently.

  5. #5

    Angry same frustation!... tl-er604w freezes randomly... need turn off-on routine

    same frustation ... tl-er604w freezes

    made some test... guess the suspects is utorrent and/or tibia game but couldn't confirm

    does that sounds familiar to you??

    however don't have answer to fix the problem and hope tp-link find the problem and release new firmware (i'm using firmware v1-141031)

  6. #6
    Hi Guys,
    Submit a ticket to report such a problem directly.
    http://ticket.tp-link.com/index.php?/Tickets/Submit

  7. #7

    Same issue

    Have had this router for 4 days and rebooted 10 times.
    locks up after a few hours, have tried latest firmware and have factory restored 4 times, wireless drops out and cant get to login page, always have to restart router to get it working again.
    I think I will get another one as a warranty claim but I hope this is not a common occurrence with this model

  8. #8

    Router locking up

    I am having the same issues with my ER604W v1, a few days fine, then without any reason, it will lock up and require a hard reboot. When I did a firmware upgrade some months ago, I completely reset it to factory settings to be sure. No change. In fact, the hanging is now worse than the original firmware it was shipped with.

    I am currently running 20141031 Rel.32628s

    Is there a newer firmware update?

    -f

  9. #9
    Not sure. Like I said, submit a ticket to report such a problem directly.
    http://ticket.tp-link.com/index.php?/Tickets/Submit

  10. #10
    Also having a lockup/freeze problem. For us it seems to happen after at least a few days of good operation. Also, lan seems to keep working but wifi stops working.

    Firmware Version: 1.1.0 Build 20141031 Rel.32628s
    Hardware Version: TL-ER604W v1.0

  11. #11
    Definitely getting worse. It's been happening every few days and yesterday I upgraded the firmware with one from support and it's died 3 times in the last 24h.

    I have a feeling this is the hardware slowly dying. Maybe overheating. We'll be taking it back under warranty to get a replacement. I don't trust this make/model anymore, though, will probably go with a different one next time.

    As mentioned, we're already in contact with support. They don't seem to acknowledge any issues, don't have any ideas or suggestions, just offered a newer internal firmware to try out which doesn't seem to have made a difference - it feels worse, actually.

  12. #12
    Same issue here, same firmware version. I had multiple issues with my R600 due to firmware bugs, so I upgraded to the 604W, which works perfectly, except that it seems to lock up after heavy network utilisation. I have a 100/40 fibre connection, and one example is today, I was syncing some files with Google Drive, and suddenly it locks up, it does the same when I have multiple users connected to a server on my network. I don't want to go through support again, as I spent about 2 weeks trying to fix the R600 with support. Hoping someone else will, and point them to this thread.

  13. #13
    Same as shovas describes above. Wired ports and Internet access keep working OK but wireless operation stops.

    We found out that just disabling Wi-Fi using the button on the front panel, and reactivating it again fixes the issue. It happens every 2nd day or so. The router is about 2 yrs old.

    When I bought it, I did buy a second one for quick swapping. They haven't been swapped, maybe ever. I just did swap them. The have identical HW and FW and the settings on both have been loaded from the same config file (even MAC addr).

    Let's see if this one starts doing the same thing. Whether it fails or not may help to determine if age is one of the reasons for failure.

    I have one at home as well, a bit older (sucker, me) and the Wi-Fi disconnection thing got so bad that I finally purchased a cheap dual-band to use just as an Access Point.

    Firmware Version:
    1.1.0 Build 20141031 Rel.32628s
    Hardware Version: TL-ER604W v1.0

  14. #14
    I don't use WiFi on mine at all. Once it locks up, I cannot even get into the web interface. The only way to fix it is to reboot. I couldn't use it with this instability, so I have gone to a Netgear WNDR3800v2 with dd-wrt. So far I have had no issues, faster, higher specs, more flexibility with customization and not that much more in price.

  15. #15
    Hi,

    Do you still have problems with the other router? My 604W v1. freeze 4 to 8 time on work day, and my client is very angry. Sometimes the freeze is total, sometimes only Lan SW and Wi-Fi will freeze, and the WAN is still up. After the last freeze I tried to disable and enable the Wi-Fi fom the front button, and surprise, the Wi-Fi start working, but the switch can't send any packets to the PC. Any news?

    Thank you.

    Paul

    Quote Originally Posted by andressdg View Post
    Same as shovas describes above. Wired ports and Internet access keep working OK but wireless operation stops.

    We found out that just disabling Wi-Fi using the button on the front panel, and reactivating it again fixes the issue. It happens every 2nd day or so. The router is about 2 yrs old.

    When I bought it, I did buy a second one for quick swapping. They haven't been swapped, maybe ever. I just did swap them. The have identical HW and FW and the settings on both have been loaded from the same config file (even MAC addr).

    Let's see if this one starts doing the same thing. Whether it fails or not may help to determine if age is one of the reasons for failure.

    I have one at home as well, a bit older (sucker, me) and the Wi-Fi disconnection thing got so bad that I finally purchased a cheap dual-band to use just as an Access Point.

    Firmware Version:
    1.1.0 Build 20141031 Rel.32628s
    Hardware Version: TL-ER604W v1.0


 

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