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  1. #1

    Question Archer C7: Guest network doesn't get IP; no connection to the internet

    Region : Netherlands

    Model : Archer C7

    Hardware Version : Not Clear

    Firmware Version : HW: v2 ; FW: 3.13.34 Build 131217

    ISP :


    Hi,

    I recently installed the Archer C7. It seems to work fine except for the Guest network.

    When I enable the Guest network (2.4GHz; no security) and try to connect to it with a mobile phone, I do not get an IP address (and thus no connection).

    Anyone who has an idea what I'm doing wrong?

    Thanks!

    Regards,
    Dre

  2. #2
    Banned jimasek is on a distinguished road
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    Give us screenshot from Guest Network tab. Can you see new SSID for guest?

  3. #3
    Quote Originally Posted by jimasek View Post
    Give us screenshot from Guest Network tab.
    Yes, is attached.


    Quote Originally Posted by jimasek View Post
    Can you see new SSID for guest?
    Yes, with an app on my phone and tablet I can see the SSID in the list of WiFi networks.
    When I select it to connect and use it, the phone and tablet keep saying "trying to connect...", "retrieve IP address...".
    And that's it.

    I hope you can help me further with this info.

    Thanks!

    Regards,
    Dre
    Attached Images  

  4. #4
    Banned jimasek is on a distinguished road
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    When I select it to connect and use it, the phone and tablet keep saying "trying to connect...", "retrieve IP address...".
    Main SSID is everything OK? You can connect to the wireless network?

  5. #5
    Quote Originally Posted by jimasek View Post
    Main SSID is everything OK? You can connect to the wireless network?
    Yes, that is possible, no problem.


    Some new info: I have ticked (enabled) the "Allow Guest To Access My Local Network" option (in the top of the screen).
    Now I can connect to the GUEST network and use the internet, but also I can connect to other nodes in my network, e.g. NAS.
    That works exactly as the option says, but it should work without the option, without the access to my local network.

    Any new ideas?
    Thanks!

    Regards,
    Dre

  6. #6
    Banned jimasek is on a distinguished road
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    This is the bug in firmware I checked it on my Archer C7v1 with Android and I have this same effect. Phone doesn't connect with guest network on 2,4GHz. I can't check it on 5GHz band because my phone doesn't have this radio band. You have to report it here - http://ticket.tp-link.com/index.php?/Tickets/Submit

  7. #7
    Quote Originally Posted by jimasek View Post
    Sorry for the late reply. Thanks for reproducing this. In the meanwhile I have reported it. A ticket has been made.

    I'll keep you informed.

    Regards,
    Dre

  8. #8
    Quote Originally Posted by dre111 View Post
    Sorry for the late reply. Thanks for reproducing this. In the meanwhile I have reported it. A ticket has been made.

    I'll keep you informed.

    Regards,
    Dre
    Has this issue been resolved?
    Is there a ticket number?

    I am not able to connect to the guest 2.4GHz SID.
    I am able to connect to the primary 2.4GHz SID.
    I am also able to connect to the primary and guest 5GHz SID.
    I am sitting 6 feet from the wireless router.

  9. #9
    Have you tried the latest firmware-beta version to see if this issue is still there or if it is fixed?
    Because it's a annoying issue since it was known since 2014.

  10. #10
    Quote Originally Posted by Archer77 View Post
    Have you tried the latest firmware-beta version to see if this issue is still there or if it is fixed?
    Because it's a annoying issue since it was known since 2014.
    I saw and used my guest 2.4GHz SID yesterday! It is gone again today :^(
    Access Time: Schedule (can be connected): Everyday

    It appears that I have the latest firmware:
    Firmware Version: 3.14.3 Build 150508 Rel.42275n
    Hardware Version: Archer C7 v3 00000000

    beta version? Hmmmmm.
    The current firmware download version is Archer_C7_V3_150508_US.zip/ArcherC7v3_en_3_14_3_up_boot(150508).bin
    Where can I download a beta version of the firmware?
    Last edited by hwmeder; 05-18-2017 at 13:07.

  11. #11
    Sorry but this is only for v2.

    You may ask the tp-link live supporters if there is same beta even for v3.

    Good Luck.




    Quote Originally Posted by hwmeder View Post
    I saw and used my guest 2.4GHz SID yesterday! It is gone again today :^(
    Access Time: Schedule (can be connected): Everyday

    It appears that I have the latest firmware:
    Firmware Version: 3.14.3 Build 150508 Rel.42275n
    Hardware Version: Archer C7 v3 00000000

    beta version? Hmmmmm.
    The current firmware download version is Archer_C7_V3_150508_US.zip/ArcherC7v3_en_3_14_3_up_boot(150508).bin
    Where can I download a beta version of the firmware?


 

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