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  1. #1

    Cannot connect to the Range Extender’s management page

    Region : Spain

    Model : TL-WA730RE

    Hardware Version : V2

    Firmware Version :

    ISP : Airwifi - Conil


    Following my post of yesterday, I have now moved on. http://forum.tp-link.com/showthread....e&region=china

    Having gone back to factory default and ensuring all firewalls were disabled, I have been able to configure the router WR740N and the extender WA850RE, and they are working fine. But I cannot connect to the WA730RE Range Extender Management page.

    With the 850RE disconnected and therefore only having the 740N and the 730RE switched on I have done the following

    ipconfig with the defaut gateway being 192.168.1.1 and the IPV4 being 192.168.1.101 (for the ethernet connection) and 192.168.1.100 (for the lan wireless connection).

    Ping on 192.168.1.1 works fine

    Then, using Explorer and trying to connect to http://192.168.1.1 the following message appears:-

    ----------------
    There is a problem with this website's security certificate.

    The security certificate presented by this website was not issued by a trusted certificate authority.

    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server

    etc etc
    -----------------------------------------------
    If I ignore the warning and go the web site, it is 'airos' and when I type in admin in username and password it comess back with the message 'Invalid credentials'

    I have reset the extender to factory defaults by holding the reset button for 10 secs (all lights on).

    I have also gone through the process of using a specific IP address
    I have ensured never dial a connection is ticked
    I have reset IE to factory default settings

    With all these processes tried and tested there is no change.

    No doubt I am doing something wrong, but I despite going through the same process on two PC's one running XP and the other W7, I am still getting the same result. Can you please help?

  2. #2
    I normally use Firefox, but as I had the problem with Firefox I have been using IE in case there was any conflict.

    In Firefox I get the following message
    -------------------------------------------------
    Secure Connection Failed

    An error occurred during a connection to 192.168.1.1.

    SSL received a record that exceeded the maximum permissible length.

    (Error code: ssl_error_rx_record_too_long)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

    -----------------------------------------------------------
    With regard the NOD 32 problem, I have done as suggested already, by referring to the troubleshooting T3 in the user guide.

    One thing I have noticed when I do an IPconfig the LAN adaptor reads
    IPv4 Address192.168.1.100
    Def Gateway 192.168.1.1

    the ethernet adapter LA connection reads
    IPv4 Address 192.168.1.1
    Def Gateway - 'nothing' (which seems strange)

    The ethernet cable is working fine and has been used to configure the wr740n and the 850re

  3. #3
    I have once again managed to get the range extender working using the quick set up and I now have a LA connection default gateway of 192.168.1.1 But, I still cannot connect to the WA730RE Range Extender Management page. In Firefox 192.168.1.1 sends me to https://192.168.1.1/login.cgi?uri=/ (airos) . All other IP addresses cannot be reached.
    Could it be a device hardware problem?

  4. #4
    I am sure I don't. Can you please explain?

  5. #5
    Still trying.
    A little bit more info.
    When I do an 'easy set up' everything goes fine until the last moment. Then configure range extender works, but range extender settings fails with the error message

    Failed to configure range extender.
    check network connectivity
    check model of your device

    Despite the error, the wifi connection shows a signal (3 light on). But, if I do 'Open network ans sharing centre; and do a 'see full map' I get an error message. 'An error happened during the mapping process' If I switch off the WA730RE I can see a full map of all the wifi devices.

    I hope this helps

  6. #6
    What is Ubiquiti software?

  7. #7
    Still trying.
    A little bit more info.
    When I do an 'easy set up' everything goes fine until the last moment. Then configure range extender works, but range extender settings fails with the error message

    Failed to configure range extender.
    check network connectivity
    check model of your device

    Despite the error, the wifi connection shows a signal (3 light on). But, if I do 'Open network ans sharing centre; and do a 'see full map' I get an error message. 'An error happened during the mapping process' If I switch off the WA730RE I can see a full map of all the wifi devices.

    I hope this helps

  8. #8

    I am not the only one withthis problem

    OK, It seems tha I am not the first person to have this problem. I bought the product from Amazon and the1st one star rating had exactly the same problem and after lengthy communication with your tech support he gave up returned the product and bought something else. I am in the process of retuning the product as I have been trying to get this to work for 6 days without success and it is vital that I have a working range extender in the next 7 days.
    Thanks for your help, My other Range extender is the 850RE, which works fine, but I want another range extender with the same characteristics and functionality, as the 850RE, but with a mains cable. What would you recommend?

    p.s. I realise that you are tech support and if you feel you cannot advise me I will contact your sales dpt, refer them to the forum and ask them to respond

    Comment from Amazon.co.uk :- 29 April 2011

    I have a large old house and my BT router is quite some distance from my computer and has to pass through a thick wall. I have never really had a good reception signal- my wifi keeps dropping out, so I bought this item to try and extend the range of the router and give a stronger signal in my office.

    I tried to set the TP-Link extender according to the instructions- initially it seemed to find everything that it should but it failed at the last test. I then had to go into the manual on the disk and try and resolve the problem.

    It appears that the BT Home Hub uses the same IP address. Try as I might I could not get the IP address changed on either the Home Hub or the TP-Link. This would be the only way it would work. I contacted the helpdesk by e mail and I got a detailed reply back which told me how to change the IP address- except it would not change despite following the instructions to the letter.

    After a week of trying I got fed up and returned it to Amazon. Amazon, to their credit, have an excellent returns policy- no quibble and my money was duly refunded.

    I was very disappointed with this product. It had a lot of promise but failed to deliver. I don't know why it should be so difficult to change the IP address- or indeed why they insist on having it set as the same as the Home Hub. Surely there are enough combinations- does it have to be the same? The One Touch set up was attractive, however, it doesn't work on an encrypted network- and who does not encrypt their network these days?

  9. #9
    I am still waiting for a reply.


 

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