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  1. #1

    Speed/ping issues with wireless range extender/bridge

    Region : UnitedKingdom

    Model : TL-WA830RE

    Hardware Version : V1

    Firmware Version : as shipped

    ISP : TalkTalk Business


    Hello,

    I have a TP-link TD-W8961ND 300mbps wireless router to distribute our ADSL wirelessly, although because ours is a long, thin flat with bits of pesky concrete I've had to add a range extender, TP-Link TL-WA830RE.

    When it was first installed, it worked flawlessly (for about 24h!). Now, when connected either to the LAN port of the extender, or wirelessly at the end of the flat that the extender covers, the service is near-enough useless.

    As far as I can establish, it isn't a wireless signal issue, as my macbook pro can pick up full strength signal at the point where the extender is located (with the extender switched off - ie picking up the router's signal).

    Here's a ping log from a pc connected via LAN to the extender:

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=2678ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=461ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=4ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1283ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1470ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1839ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1095ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1449ms TTL=254
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2755ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2130ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2160ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=848ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=596ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2531ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2503ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2139ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=4ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=817ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=381ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1532ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1403ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2006ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=805ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=802ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1685ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=11ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1219ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1494ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2340ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=6ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1588ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=571ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1224ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2269ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1629ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1563ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1907ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1542ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=658ms TTL=254

    Ping statistics for 192.168.1.1:
    Packets: Sent = 46, Received = 46, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 2755ms, Average = 1161ms

    Thanks,

  2. #2
    Members
    Join Date
    Nov 2012
    Posts
    157
    Wow...
    In the end of the flat, your PC connected to the extender can access the internet now ?
    How did you install extender ?
    And the distance between the root router and the extender ?
    and between the extender and the client wireless devices ?
    and channel of the root router ?

  3. #3
    Quote Originally Posted by Kane View Post
    Wow...
    In the end of the flat, your PC connected to the extender can access the internet now ?
    Everything seems to be working now, and yes it can...see below
    Quote Originally Posted by Kane View Post
    How did you install extender ?
    Initially I used the CD that came with the extender to pick up my existing network. I've now managed to delve into the web settings to get it sorted. It was just an IP address issue, I think
    Quote Originally Posted by Kane View Post
    And the distance between the root router and the extender ?
    About 15-18m, roughly
    Quote Originally Posted by Kane View Post
    and between the extender and the client wireless devices ?
    not much at all, a few metres through a plasterboard wall
    Quote Originally Posted by Kane View Post
    and channel of the root router ?
    both set to 'auto'

    Thankfully, TP-link managed to get back to me with some advice. Here it is, in case anyone else has this problem:


    Thank you very much for your email requesting information about our product.

    If the computer can ping the IP address of TD-W8961ND, can it ping 8.8.8.8? Can it get reply from this IP address? What is the IP address of the range extender? Is it 192.168.0.254 which is the default one?
    If so, please change the IP address of the rang extender to 192.168.1.254 to avoid IP problems.

    You can log into the TP-LINK page by the default IP address 192.168.0.254. Due to DHCP disabled for range extender, you need set a static IP on Windows 7.Go to StartÓControl PanelÓNetwork and InterentÓNetwork and Sharing CenterÓLocal Area ConnectionÓRight clickÓPropertiesÓInternet protocol Version4Ódouble clickÓUse the following IP addressÓIp address 192.168.0.100,subnetmarsk:255.255.255.0ÓOKÓOK again.

    Go to the browser type in the :192.168.0.254 in the address bar. Username and password botu “admin” in lower case. Go to NetworkÓIp addressÓChange the IP address to 192.168.1.254, gatway to 192.168.1.1ÓSave and then reboot the range extender and then give a try for Interent.


    What is more, here is the instruction on how to set up range extender manually. Maybe you can have a check.
    http://www.tp-link.com/en/article/?faqid=250






    If you need any further help, please feel free to let me know.
    To get technical support more quickly, please go to http://www.tp-link.com/en/support/faq

    Everything seems to be working just fine now. I've been pinging for about half an hour and it's been coming back with solid <1ms

    Hope this helps anyone else who comes across this!

  4. #4
    The problem seems to have reared its ugly head again, despite my changing the IP address of the extender.

    Any thoughts?


 

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