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  1. #1
    Junior Member fabiofs.br is on a distinguished road
    Join Date
    Mar 2018

    Question TD-W9970 Periodical Disconnections

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Im experiencing a problem where my device stop responding for some seconds each 2 or 3 hours (not sure the real time gap here). The problem affects even LAN as it stop respond a 'ping -t' command periodically. Im sure its a issue with TD-W9970 but his log show no entries about this strange disconnections. My old device has no issues like this.

    Has anyone faced such problem?

  2. #2
    The router just respond again automatically after some seconds? You may not be able to access admin menu if ping fails, but try it. To see if you can check the info in Status window. Also save the log. contact tplink support.


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