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  1. #1

    TL-PA8030P sproadically losing connection with each others

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Hello, I have a pair of TL-PA8030P (CH version) installed. They seem to sometime lose connection with each other (it's not an internet problem, I just don't have LAN anymore for a couple of mins but wi-fi still works fine in the meantime).

    I used to have some (much) older devolo devices, which never had this problem. Now, I don't know if it is a problem with the devices, my apartment wiring (it's quite old, still cotton cables I think..?) or the fact that both devices are in different rooms (not sure if they're on the same fuse or not).

    Anyway, my main issue is that "it used to work with older devices but not with newer ones". But it's impossible to find regularity in the problem, sometimes they work great for several days straight and then suddenly there are problems several times in a row with 5 minutes. It seems to help to switch the ethernet cables from a plus to another.

    Is there anything I can do/try to diagnose the problem? Is a firmware upgrade worth a try? PLC utility says version is 2.0.0.382-05_803111_150813_013

    Thanks!

  2. #2
    Welcome to the wonderful world of TP-Link product maintenance.

    Other vendors have broadly updated their AV1200 kit to base firmware 2.4.0, while some of the TP-Link products seem forever stuck at 2.0.0, with some few others updated to 2.2.0.

    So if your kit is hardware version V2, you can at least update to 2.2.0 for much improved stability and performance. V1 hardware has not been updated.

  3. #3
    Thanks Peter M for your reply!

    In that case, how can I make sure of the hardware version I have? Does the firmware version reported by the tp-link utility mean I have V2? or can I check in the devices themselves?

    I bought them in september 2016, and the swiss tp-link regional site only offers V1 firmwares... http://ch.tp-link.com/download/TL-PA....html#Firmware

    thanks!

  4. #4
    Both the box and the units have the hardware version written on the labels.

  5. #5
    I read "Botch the box and the units will have the hardware version written on the labels"

    Anyway, I suppose I have version 1.0? Is there no solution then? Could I ask for a warranty return, has the defect been proven/admitted by tp-link?
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  6. #6
    Members p0et is on a distinguished road
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    you can contact with the support of TP-LINK to see whether they have new FW


 

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