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  1. #1

    Skype video call shuts down internet connection on AC3200

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Ijust installed a new TP-link rouer AC3200. Whenever I initiate or receive a Skype video call, the internet connection immediately shuts down and I have to reset the router. Other video call apps work with the new router. Skype video calls work great with my old router. I have no pro Any suggestions?

  2. #2
    Is that when you use Skype video call, all devices connected with router AC3200 can not surf the Internet and the router crashed?
    If that is, you would better contact support@tp-link.com for the further troubleshooting.

  3. #3
    All devices loose internet connection. The router crashes. I've contacted support but they only ask me to do 7 complicated steps I do not understand. I think they are trying to get ride of me!

  4. #4
    Having the same issue here, although it happens for both Skype video and voice calls, also for WhatsApp calls.

    We've tested by connecting directly to the modem (bypassing the router) and everything works fine, so it has to do with the router.

    I wonder if you were able to solve this?

    My router details:

    Mode: TP-Link AC3200 (Canada)
    Hadrware model: Archer C3200 v1 00000000
    Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n

  5. #5
    Yes, I was able to solve the Issue by installing new firmware.

  6. #6
    Thanks for the reply!

    I seem to be running the latest version that is available on tp-link site (Firmware version: 0.9.1 0.1 v004b.0 Build 160116 Rel.29902n)

    Can you share you firmware version? how to get it?

  7. #7
    Hi Danny,
    You can also contact TP-LINK support to get it.

  8. #8
    Yep, already did, they sent me the link - going to try later today.

  9. #9
    Unfortunately, tp-link won't let me upload the firmware file that worked for me. It says it's an invalid file...

  10. #10
    did you upload a .bin file? check the format.

  11. #11


    woudl it be possible to get a copy of that firmware? Ive contacted tplink supprt and they say that there is no new firmware. Im having the same issues any help appreciated.


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