Welcome to TP-LINK Tech Support Forum
+ Reply to Thread
Results 1 to 3 of 3
  1. #1

    Skype video call shuts down internet connection on AC3200

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Ijust installed a new TP-link rouer AC3200. Whenever I initiate or receive a Skype video call, the internet connection immediately shuts down and I have to reset the router. Other video call apps work with the new router. Skype video calls work great with my old router. I have no pro Any suggestions?

  2. #2
    Is that when you use Skype video call, all devices connected with router AC3200 can not surf the Internet and the router crashed?
    If that is, you would better contact support@tp-link.com for the further troubleshooting.

  3. #3
    All devices loose internet connection. The router crashes. I've contacted support but they only ask me to do 7 complicated steps I do not understand. I think they are trying to get ride of me!


 

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Copyright 1996-2018 TP-LINK Technologies Co., Ltd. All rights reserved.