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  1. #1
    Junior Member imrewald is on a distinguished road
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    Dec 2017
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    Alexa says tp link not responding

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. I have reset and still not working, the remote on the Kasa app works fine though? Anybody got and idea why it won't work?

  2. #2
    Junior Member AndreasDepping is on a distinguished road
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    Dec 2017
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    Good morning. I have the same Problem. Did anyone had an Idea what the Problem is?

  3. #3
    I have the same problem. It looks like no one has responded to your post in over 2 weeks. That isn't a good sign.

  4. #4
    Junior Member bennygon is on a distinguished road
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    Jan 2018
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    2 Firmware upgrades

    I was having this problem this morning. I checked the KASA app to see if the devices had firmware upgrades. None shown. I noticed my router needed a firmware upgrade, which I ran. Still couldn't resolve the problem. I decided to check the KASA app and found that the devices now had a firmware upgrade available. Ran it and the problem has been resolved. I hope this helps.

  5. #5
    Junior Member bennygon is on a distinguished road
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    Jan 2018
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    This may be a duplicate post but I cannot find the original. I checked my devices in the KASA app and neither had firmware upgrades. I noticed my router did. After I ran that one, I checked the devices again and they indeed had firmware upgrades available. After running that upgrade. eveything was back to normal. Evidently my router upgrade was preventing th LASA app from recognizing the devie upgrades.


 

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