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  1. #1

    How to recover a EAP320 router with a faulty firmware flash

    Model : EAP320

    Hardware Version : V1

    Firmware Version : DEATH

    ISP : ARNET TELECOM ARGENTINA[/COLOR]

    Hi, I'm having serious problems with the EAP320. First it is in Disconnected form all the time ... I decided to update the firmware last night ... the worst decision ...
    .
    1. When loading the .bin path, c: \ fakepath appears, not the original path.
    .
    2. 40 minutes updating ... the light was cut off. Now the appliance is flashing orange all the time.
    .
    3. The box says 2 years of warranty ... but the technical service does not respond to 0800-888-7808 from Argentina or reply to the mail (soporte.ar@tp-link.com).
    .
    I thought I bought a business solution but I came across a poorly designed device ... will you have any real solutions?
    Last edited by asfred; 09-11-2017 at 23:27. Reason: corrections on the text

  2. #2
    Quote Originally Posted by asfred View Post
    1. When loading the .bin path, c: \ fakepath appears, not the original path.
    2. 40 minutes updating ... the light was cut off. Now the appliance is flashing orange all the time.
    3. The box says 2 years of warranty ... but the technical service does not respond to 0800-888-7808 from Argentina or reply to the mail (soporte.ar@tp-link.com).
    1. Make sure you got the right firmware at this link:http://www.tp-link.com/ar/download/E....html#Firmware And you should download the latest firmware EAP320(EU)_V1_170725 if you got a V1 EAP. And save it to a easy-to find place.

    2. Don't forget to extract the file since it's a compressed file. You should get a .bin file. Most importantly, you should connect your PC to the EAP320 via Ethernet cable instead of wifi connection when upgrade.

    3. A flashing orange LED means Firmware update is in progress.Do not disconnect or power offthe device. Does EAP320 keep flashing all the time? Are you able to login its web Interface and check the current firmware?

    4. Try reset the device back to factory default. With the device powered on, press and hold the RESET button for about 8 seconds until the LED flashes red,then release the button. The device will restore to factory default settings.
    Last edited by Carat1; 09-12-2017 at 02:32.

  3. #3

    Eap320 wasted money

    Thanks for your replay, im not a noob, all my módems AND routers were upgraded by me... I only can say wasted money.

    Any real Solution?

  4. #4
    Dear Asfred,

    Sorry for this trouble taken, and we have got a solution for you to recovery the firmware.
    But please kindly be noted:
    1. this method requires a console cable (DB232) to connect your pc and console port of EAP320
    2. remember to keep the power supply all the time during your firmware upgrade or recovery

    Then please check it in this post for the solution: http://forum.tp-link.com/showthread....0-220-320-only
    Any difficulties feel free to let us know, thank you for kindly understanding.


    TP-Link Technical Support Team
    Rain

  5. #5
    thanks for your reply Rain_TP-Link. I have searched the cable and only find here an RS232 to USB cable. The seller does not take charge of the change for a new one, since the error for firmware update is excluded. The box says "business solution" but it is worse than that of a domestic customer. I am going to try to find some solution in the 0800-888-7808 of Argentina but without any expectation.
    Last edited by asfred; 09-13-2017 at 20:08. Reason: corrections on the text

  6. #6
    Quote Originally Posted by asfred View Post
    I have searched the cable and only find here an RS232 to USB cable.
    Console cables are available at each professional shop selling business class switches and you even find those on Amazon for 5 Euros/dollars.

    The seller does not take charge of the change for a new one, since the error for firmware update is excluded.
    Yes, that's common standard in the industry if an upgrade of a firmware otherwise known as working for thousands of devices goes terribly wrong.

    Come on, with a console port on the devices it's really easy and a matter of few minutes only to recover the firmware. And yes, I also bricked devices b/c of failures in firmware upgrades (installing the kernel to the boot loader partition by accident or upgrading over WiFi instead of over cable, but luckily this were the only two cases out of more than 2.500 devices I did upgrade firmware in last 10 years and it even was not TP-Link firmware, but OpenWRT and Linksys firmware).

    Comparing to the time it takes to complain here, you could have recovered your device already twice.
    Last edited by R1D2; 09-14-2017 at 09:19.

  7. #7
    Quote Originally Posted by R1D2 View Post
    Comparing to the time it takes to complain here, you could have recovered your device already twice.
    Well Said


 

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