Welcome to TP-LINK Tech Support Forum
+ Reply to Thread
Results 1 to 4 of 4
  1. #1

    Smart Plug can't be reached

    Model :

    Hardware Version :

    Firmware Version :

    ISP : [/COLOR]

    Suddenly the smart plug has stopped functioning correctly, it can't be reached from Alexa nor the KAsa appilcation.

    If I reconfigure the switch all the setup process goes fine, but then again the Kasa Application states that it can't be reached.

    What can I do to check that it is ok?

  2. #2
    Make sure your smart plug has the latest firmware. Does it show it can't be reached when you control it locally or remotely? Do you try a factory reset?

  3. #3
    Thanks for the reply, it happens locally and remotely.

    I was not aware of the factory reset procedure, gonna try that and let you know.

  4. #4
    Still not working, I did perform a factory reset (several times), setup of the devices runs smoothly, but once I try to control it with Kasa it says that it cant connect to the device.

    Also when I try to enable remote control it says that my device is linked to another account (I only use one account) and that I should do a factory reset to clear that.

    What else can I do?


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Copyright 1996-2018 TP-LINK Technologies Co., Ltd. All rights reserved.