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  1. [Problem Solution] Updates: New release is available. Please upgrade...

    Updates: New release is available. Please upgrade the new version and check if the issue still exists. Thanks.
  2. Sticky: [Knowledge Base] Video for powerline products including trouble shooting

    Hi All
    We've made several videos recently and they were uploaded to YouTube already.
    They are:


    1.TP-Link Powerline Wi-Fi Kit Setup and Installation Guide(Recommended)
    a.Basic introduction of...
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    Deco actually supports the Ethernet Backhaul...

    Deco actually supports the Ethernet Backhaul feature.
    However, you need to upgrade to the latest firmware version(170330) at first.
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    After you change the DNS servers settings under...

    After you change the DNS servers settings under DHCP server, you need to disconnect and then reconnect your devices to the router so that they will refresh the new status. Or just reboot the router.
  5. It seems a hardware issue. Please contact the...

    It seems a hardware issue. Please contact the hotline support or email support to let them exchange a new one.
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    Where do you try to enter your local DNS servers?...

    Where do you try to enter your local DNS servers? It's recommended to enter it under DHCP server settings.
  7. Yep, you can try to put this PC in the Whitelist...

    Yep, you can try to put this PC in the Whitelist of parental controls without any keywords.
  8. Please make sure you have upgraded to the latest...

    Please make sure you have upgraded to the latest firmware version at first.
    Here is the download link:
    http://static.tp-link.com/res/down/soft/Archer_C3200(EU)_V1_160712.zip

    In addition, please...
  9. Sticky: [Notice] 3G/4G Compatibility of xDSL modem routers

    TP-LINK xDSL modem router is mainly designed to access Internet by xDSL line. But customers have different Internet access ways. To make our xDSL Modem router more capable, we developed 3G/4G Router...
  10. Please try to login with the IP address. The...

    Please try to login with the IP address. The default login IP address is 192.168.0.1.
  11. Have you tried you set up a manually DNS server...

    Have you tried you set up a manually DNS server on the router? In addition, did your iphone work in power-save mode when there was not internet?
  12. Please refer to the FAQ link below:...

    Please refer to the FAQ link below:
    http://www.tp-link.com/en/faq-560.html
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    Actually the port 22 is opened only for the...

    Actually the port 22 is opened only for the Tether App from TP-Link which will restrict any other SSH connections.
    It's designed to avoid any security problems.
    The default login username and...
  14. The router checks the updates through the WAN...

    The router checks the updates through the WAN connection.
    When you setup the router as an access point, the router itself acts just as a pure switch.
    You can setup a static route on the router to...
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    It's recommended to upgrade the firmware of C1200...

    It's recommended to upgrade the firmware of C1200 to the latest one at first (on the computer that worked).
    And then try again to login on the one with firewall. If the issue still exists, please...
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    Have you installed any antivirus softwares such...

    Have you installed any antivirus softwares such as ESET on the computer? It seems some sorts of antivirus softwares will block the web access.
    It's recommended to try to login on another computer...
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    The difference between US and EU versions is the...

    The difference between US and EU versions is the wireless transmission power due to FCC&CE certifications. Devices that not follow the certifications will not be allowed to sold in the corresponding...
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    It seems a firmware only for United States, not...

    It seems a firmware only for United States, not for EU areas which obey the CE certificate. The firmware has been removed from the official website. And the new one for EU will be released in a month.
  19. How do you judge that the router gets reboot?

    How do you judge that the router gets reboot?
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    May I know your current firmware version?

    May I know your current firmware version?
  21. You can also set up the Archer C3200 as an access...

    You can also set up the Archer C3200 as an access point.
    http://www.tp-link.com/en/faq-1199.html
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    Recommended to contact the tplink support team...

    Recommended to contact the tplink support team and let some one handle your case.
    http://www.tp-link.com/en/support-contact.html#E-mail-Support
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    Please contact TP-Link support team and let them...

    Please contact TP-Link support team and let them exchange one for you.
    http://www.tp-link.com/en/support-contact.html#E-mail-Support
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    You can try to change the local subnet of C50,...

    You can try to change the local subnet of C50, for example, 10.10.10.x.
    In addition, please make sure you have disabled firewalls of machines on the corporate network.
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    Could you post screenshots of the whole Status...

    Could you post screenshots of the whole Status page of N750 router here? Together with the Advanced Routing -> System Routing Table page.
    On these two pages, we can track how it communicates with...
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